Mozart, a full owner CMMS for Emalec

Mozart, a full owner CMMS for Emalec

Retour sur les actions menées avec la société EmalecEmalec specializes in the technical maintenance of multiple sites in 7 languages, 24/7. In 2001, this 15-strong company did not have any information systems. Since then, they decided to have full control over their operational infrastructures and developments by means of customized tools which provide competitive advantages. President Jean J. discusses the strategic approach which turned his company into a success story with 300 employees. Apitech is proud to have contributed to its growth.

Mastering its IT enables Emalec to handle multiples requirements in terms of service, quality, responsiveness and traceability. This is indispensable in order to be able to manage 300,000 interventions and associated actions every year in several languages. Redundant power supplies, security and back up issues come up regularly. The company also follows developments of webbased tools including tablets.

From the start, Emalec decided to focus on customized developments rather than invest in off-the-shelf products. This is how
the proprietary, corporate ERP «Mozart» system was designed: it enables Emalec to handle their interventions on more than 18,000 sites in France and Europe and also deal with daily management tasks.

“It was a choice based on experience” explains Jean Jullien. “I tested 4 or 5 CMMS tools in the past but they did not serve our purposes as far as building maintenance was concerned. Off -the-shelf products have far too many features, but only a fraction is fully used. Besides, they are not at all user-friendly. They may be sold at attractive rates, but maintenance fees are high and responsiveness in terms of support is rarely available”.

This corporate ERP had to fully comply with Emalec’s operational requirements, which were also those of their customers. The tool had to be as fl exible as possible to handle all sorts of technical maintenance issues including the repair of locks, metal curtains, leaks and so on, from a wide variety of businesses (retail store Auchan and telephony firm Bouygues are amongst their clients).

According to Mr. Jullien, companies who do without any IT culture often go for market-available products by default but, ultimately, they will be impacted negatively as a result. In the building sector, there are numerous update requests every day, not to mention preventive or corrective maintenance. It is crucial to facilitate decision-making and to have a global view of a situation by means of a user-friendly tool. Furthermore, Emalec is more and more leaning towards « facility management», while integrating duration into the process and taking into account all the peripheral technical services of their customers. More and more outsource their asset management. 

Apitech knew how to reply to Emalec’s expectations when the book of specifi cations was laid out, they knew exactly what our needs were and how to anticipate our evolutions. A partnership built on trust developed because they off ered a time-based vision. Flexibility, support, versatility as well as respect of confidentiality rules were keys to this business relationship.

Unification of collaborative services at SFR Business Team

Unification of collaborative services at SFR Business Team

Mr Lionel P., Messaging and Business Partner Program Manager at SFR Business Team, talks about the services that Apitech has been providing for several years.

SFR Business Team offers a wide range of hosted services including messaging, DNS and Web hosting, authentification radius, TOIP / VOIP, shared firewall to business professionals from the small-sized company to large accounts.

Competition is fierce both at domestic and international levels as far as hosted services are concerned. Given that context, Mr P.’s major focus is on flexible tools and a full commitment to deadlines, which is exactly what Apitech has been offering. Because Apitech is a provider of fixed-price services delivered remotely, Lional P. can benefit from flexible solutions in order to quickly upgrade his platform which features 150,000 messaging users.

One of the major trends observed by Lionel P. in the area of hosted services is the unification of messaging systems (Mail, Communicator, Lync, SharePoint, …) in the form of a collaborative suite to increasingly integrate Centrex IP telephony.

As a conclusion, Lionel P. gives his thumbs up to Apitech solutions and encourages us to « remain flexible and available and keep on delivering quality products ».

Mélanie2 : a large messaging service built on an open source software platform

Mélanie2 : a large messaging service built on an open source software platform

The French Department for Ecology, selected Apitech again to support and upgrade their Melanie2 messaging system which is based on an Open Source software core. Mr Jean-Claude R. who is Project Coordinator and Procurement Manager with the IT services and computer engineering department explained how Apitech delivered their services for the National Expert Messaging Unit.

The Melanie2 messaging system includes 85,000 mailboxes, 55,000 users in rich-client mode (the Melanie2 mail user agent includes Mozilla Thunderbird, Mozilla Lightning and Apitech extensions), 44,000 web-based users (PHP Horde / Kronolith suite with APITECH plug-ins) and synchronizes more than 2,000 digital assitants through z-push and CalDAV interfaces).

Mr Jean-Claude R. confirms that in the case of such a wide-scale messaging system “as a crash is the major risk, performance and ergonomics must be first-class. The Apitech teams provide technical skills, responsiveness and an innovative spirirt”.

The forthcoming organizational and technological challenges are huge and encompass the reduction of travel costs, the phased, the widespread use of mobile terminals and the implementation of unified communications platforms to name but a few, and the Department relies on Apitech to face them successfully.

Jean-Claude R. concludes with the following accolade “I wish that for the Melanie2 project, Apitech will continue to develop efficient and realistic solutions, while applying their vast technical skills to keep tracks with the upcoming technical and organizational changes”.